About our HDI Central Florida Chapter:
We are a lively community of accomplished and innovative I.T. Service and Support Professionals! We enjoy the sharing of knowledge, relationships, and experiences. We welcome all I.T. Service and Support Professionals, including management and front line practitioners, those whom are experienced as well as those that are new in their roles, and I.T. Industry Business Partners as well! The HDI Central Florida Chapter is a nonprofit 501 (c) (6) networking group — FEI/EIN Number is 455350917 — devoted to the support community: i.e. I.T. Service Management Leadership, Service Desk Analysts, Desktop Support Technicians, Network Support Specialists, Program and Project Managers, Business Analysts, other practitioners, and Business Partners. We meet at least four times a year. Meeting topics include educational sessions on industry best practices, training, case studies, technology innovation, round tables, and social networking events. We have a very experienced membership, many of whom are management level and decision makers representing many prestigious area employers. Participation in our meetings has included Adventist Health System, Booz Allen Hamilton, Bright House Networks, Charles Schwab , CHEP, CNL, Comprehensive Health Services, Consulate Health Care, Convergys, Darden Restaurants, Duke Energy, Electronic Arts, Ernst & Young, Fidelity Information Services, Florida Hospital, Florida Virtual School, Gainesville Regional Utilities, Greater Orlando Aviation Authority, HD Supply, International Speedway Corporation, Lockheed Martin, Orange County, Orange County Public Schools, Orlando Health, PharMerica, Rollins College, SCI, Symantec, University of Central Florida, University of Florida, University of Florida Health, The Walt Disney Company, VyStar Credit Union, and many other prominent organizations. As a nonprofit group, we depend heavily on donations from sponsors. We have a number of sponsorship opportunities, including annual sponsorships with significant and consistent exposure to our members. HDI’s Central Florida Chapter provides many unique opportunities to share your organization’s brand and key messages. We welcome all interested professionals to join our team! Please contact Jim Ryave at (407) 654 – 6541 or jim.ryave@hdicfl.com for Membership and Sponsorship options.
HDI's Mission:
HDI's mission is to advance the support and service management industry through real, authentic, value-based connections; connections that last a lifetime. We support this connectivity via community resources, transformative education and events, outcome-oriented advisory services, and best-practice content. For more information regarding HDI, please visit: www.thinkhdi.com
HDI Local Chapters:
HDI Local Chapters (HelpDesk Chapters Inc. | HDC) is a not for profit company that partners with HDI for the success of HDI, HDI Local Chapters, and the IT Service Management and Technical Support communities. Today, we have chapters in over 30 cities across the U.S., and are the premiere technical service and support association in the world. HDC is a 501(c)(6) corporation.
With regular opportunities for technical support professionals to connect, share and discuss common challenges, and learn from industry innovators, our network of local chapters is a convenient and dynamic way to collaborate with like-minded professionals.
HDI Local Chapters primary mission focuses on elevating the service and support industry through our Local Chapter Network. These goals are accomplished by:
❖ Building a community where people are encouraged to form connections that span different career paths and levels of experience in the service and support industry
❖ Providing quality communications, educational events, and sharing of best practices among members within the service and support community
❖ Maintaining a relationship and working closely with HDI Corporate as a strategic partner
HDI Local Chapters organization includes and oversees the following individuals:
❖ Local Chapters (24 Chapters in the United States *as of 2025)
❖ Local Chapter Officers (150+ volunteers)
❖ Local Chapter Members (550+ members)
❖ HDC Board of Directors
About HDI Corporate:
For more than thirty years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at https://www.thinkhdi.com. HDI is brought to you by Informa Tech.
About Informa Tech:
Informa Tech is a market leading provider of integrated research, media, training and events to the global Technology community. We're an international business of more than 600 colleagues, operating in more than 20 markets. Our aim is to inspire the Technology community to design, build and run a better digital world through research, media, training and event brands that inform, educate and connect. Over 7,000 professionals subscribe to our research, with 225,000 delegates attending our events and over 18,000 students participating in our training programs each year, and nearly 4 million people visiting our digital communities each month. Learn more about Informa Tech.
Our Strategic Alliance:
HDI Local Chapters and HDI Informa Tech have a strategic alliance that manages and defines our relationship. Local Chapter Members are part of the strategic alliance and are to provided with a tremendous number of discounts to HDI Infoma Tech conferences and training offerings.
